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Volume 4, # 10   The Service Professionals Resource  July 3, 2008 • $2.95

  Road Improvements    

Just for Today, Turkish Taffy & Billy Joel? 
By Mark Matteson

As children, the only reference most baby boomers had for the country of Turkey was a candy known as Turkish Taffy. I was reminded of this in a recent telephone conversation with my good friend, Dan Holohan.
 

“When we were kids, we bought a big chunk of Turkish Taffy, stuck it in the freezer, and just before we went to the movies on Saturday, we would bust that frozen chunk into a bunch of tiny pieces.”

I smiled, remembering it, too.


I had been asked to put together a team of speakers for a conference in Istanbul, Turkey in November and immediately thought of Dan. Sadly, he turned me down.

“I’m going to be in Paris speaking that month. I don’t want to miss Thanksgiving with my family.”

“Hey, somebody has to go to Paris to speak; it may as well be you!” I told him.

I love to hear of business people turning down work because they know what their values are. Roy Disney, Walt’s brother, once said, “When you know what your values are, decisions are simple.” How true.
 

Dan and I correspond by e-mail on a regular basis and have become good friends. “Twin sons of different mothers”, I said to him recently. We trade stories in the electronic equivalent of a barbershop. Here is one of my favorite Holohan stories:
 

All the while I was in high school, I dated Maureen, who was from a neighboring school and a beauty. I also sat next to Billy Joel in many of my classes.

One day, just before the start of Mr. Criscola's ninth-grade biology class, Billy was singing the Herman's Hermits song, "Mrs. Brown, You've Got a Lovely Daughter". While he sang, he tapped on his desktop with two No. 2 Ticonderoga pencils. He turned to me and said, “Someday, I'm going be more famous than Herman.” Right, I thought.
 

Maureen and I were at a Spring Fling in our senior year and Billy was playing keyboard with his band, The Commandos. During a break, he came down off the stage and tried to pick up Maureen. He was smooth but she just smiled at him and said, "I'm with Danny." He shrugged, smiled, gave me a little salute and walked away.
 

Maureen went to work for Grumman right after high school and I went to college. The romance didn't last much longer than that and I haven't seen her since. I like to think she sits somewhere and slaps herself on the forehead, saying, "Stupid! Stupid! Stupid!"
 

Life is a wonderful journey.
 

Dan has a loyal readership of his own e-zine. To meet Dan and his friends, go to www.heatinghelp.com and sign up today. He has more great stories than anyone I know.
 


  Just for Today  

The first self-help book I ever read was How to Win Friends and Influence People by Dale Carnegie. It’s a classic. I kept a copy of it in my service truck while working as a technician in 1981 and faithfully read a chapter a day. I recently plucked another gem by D.C. from my bookshelf and re-read it yesterday, How to Stop Worrying and Start Living. It might be even better than his classic. It’s filled with great stories and fascinating bits of advice. In the chapter, “Seven Ways to Peace and Happiness”, I rediscovered one of my favorite bits of advice. I never knew where the following passage originated until yesterday. It was written by Sybil F. Partridge in 1908. Carnegie writes, “I found this program so inspiring I gave away hundreds of copies.”

Now it’s my turn. Here you go, some 100-year-old advice:
1. Just for today, I will be happy. This assumes that what Abraham Lincoln said is true, that “Most folks are about as happy as they make their minds up to be.” Happiness is from within; it is not a matter of externals.

2. Just for today, I will adjust myself to what is, and not try to adjust everything to my own desires. I will take my family, my business and my luck as they come and fit myself to them.

3. Just for today, I will take care of my body. I will exercise it, care for it, nourish it, not abuse or neglect it so that it will be perfect machine for my bidding.

4. Just for today, I will strengthen my mind, I will learn something useful. I will not be a mental loafer. I will read something that requires effort, thought and concentration.

5. Just for today, I will exercise my soul in three ways: I will do somebody a good turn and not get found out. I will do at least two things today I don’t want to do, as William James says, just for exercise.

6. Just for today, I will be agreeable. I will look as well as I can, dress as becomingly as possible, talk low, act courteously be liberal with praise, criticize not at all, nor find fault with anything and not try to regulate, not improve anyone (but myself).

7. Just for today, I will live through this day only, not to tackle my whole life problem at once. I can do things for 12-hours that would appall me if I had to keep them up for a lifetime.

8. Just for today, I will have a program. I will write down what I expect to do every hour. I may not follow it exactly, but I will have it. It will eliminate two pests: hurry and indecision.

9. Just for today, I will have a quiet half-hour all by myself and relax. In this half-hour sometimes I will think of God, so as to get a little more perspective into my life.

10. Just for today, I will be unafraid, especially I will not be afraid to be happy, to enjoy what is beautiful, to love, to believe those I love, love me. Just for today.
I wonder what would happen if you printed this, pasted it on your bathroom mirror, and read it aloud for 30 days as a test…

Now where can I find some Turkish Taffy to enjoy while listening to Billy Joel...I think Dan Holohan is smiling on Long Island.
 


  Is He The Greatest?  

I love the movies. I especially like any movie by George Lucas and Steven Spielberg. In many of their films, one guy is the point man, Harrison Ford. From a bottom-line business perspective, he is the greatest box office draw in the history of film. His films have grossed more than any other actor. Harrison is 64 years old at this writing. However, there is another actor in his early forties who is gaining on him fast, Will Smith.

Smith’s newest film, Hancock, premieres next week. It is almost certain to be a hit. Why? Patterns. Huh? Will Smith studies patterns. I like to call them Causes of Success (COS). According to Will, “Nine-tenths of the biggest movies of all time have special effects, eight-tenths have creatures, and seven-tenths have a love story. If you want a hit movie, you might want to have those in the mix. I just try to be where lightening strikes.”

Here is Will Smith’s 12-year sales track record:

1996 – Independence Day - $306 Million
1997 – Men in Black – $251 Million
1999 – Wild, Wild West – $114 Million
2002 – Men in Black 2 – $190 Million
2003 – Bad Boys 2 – $139 Million
2004 – I Robot – $145 Million
2006 – Hutch – $128 Million

If Hancock does as well as predicted, he will be the first actor in Hollywood to rake in $100 million in eight straight films! How does he do it?

Here are Will Smith’s COS’s:

• You have to find the humor in things. You must learn to laugh at yourself.

• He loves people and routinely conducts marathon autograph sessions. He really loves life and is genuinely enthusiastic. He doesn’t take anything for granted. He goes through life like a steamroller.

• He has a unique blend of humility and ambition. He said “When I was filming Ali, it occurred to me that the character I was playing kept saying ‘I am the Greatest’ in the midst of tremendous pain, rejection, and racism. He was saying it to make himself believe it. He said it so often, one day he believed it. One day, it was true. That’s what I have tried to do for myself.”

• He credits his first girlfriend for his drive for fame. After learning she cheated on him (like in his film Hutch), Smith vowed he’d never again let someone make him feel inadequate.

• He is smart. He plays chess. He can actually solve a Rubik’s cube (as his character did in The Pursuit of Happyness).

• He goes the extra-mile. He works harder than anyone else on the set.
What are the COS’s in your business? If you are in sales, what do you need to know? If you are a manager, what do you need to master? If you are the owner of a small or medium size business, what are the patterns in your industry?

Who are the top five people or companies in your industry?
1. ___________________________________________________________
2. ___________________________________________________________
3. ___________________________________________________________
4. ___________________________________________________________
5. ___________________________________________________________

What are the patterns? What are the top three activities they each do?
1. ___________________________________________________________
2. ___________________________________________________________
3. ___________________________________________________________

I think I’ll go rent Independence Day. I want to see a good movie with SPECIAL EFFECTS, CREATURES and a LOVE STORY.

Consider this:

NO plan is worse than a bad plan.
Failure to Plan IS Planning to Fail.

Mark Matteson

 


  Bits and Pieces 

Someone once said, “The Quality of my life is proportionate to the quality of my relationships.” Do you think that’s true?

I recently invested two days working with one of the finest groups of people ever assembled in one company. They were so teachable, humble, and kind; the most engaged people I have worked with in a long time. (Sam, thanks for letting me play in your sandbox!) I learned a great deal from them. They do many of the things others talk about doing. We were assembled to create the following ideas on paper that reflect who they are, why they are in business, and where they are going. We created their:
• Vision
• Values
• Goals
• Operating Guidelines (Behavior)

Near the end, one attendee said, “We need to put the Golden Rule in here somewhere!” Then another attendee said, “Yes, it’s kind of like kindergarten.” I smiled, thinking of Robert Fulghum’s book.

That night I wrote down 12 simple phrases in my journal that will help me live the Golden Rule. Simple, but not easy. They represent things I like to hear. Maybe you do, too. Here they are, submitted for your approval:

1. I don’t know...
2. If you please...
3. Thank you...
4. Excuse me...
5. I beg your pardon....
6. It’s my fault...
7. Perhaps, if you wouldn’t mind...
8. Forgive me...
9. You’re right....
10. I am so sorry...
11. Oh well...
12. That’s an interesting point of view...
Good manners. Kind words. Simple ideas. If someone cuts in line, acts selfishly, is rude to you, does something dumb, how do you respond? There is a difference between reacting and responding. I have discovered that at times I am impatient, unkind, selfish, afraid, embarrassed, resentful, or full of self pity. I hope others understand if I am having a bad day. It seems to me, if I use one or more the phrases above, things seem to flow much more smoothly.

It really is true, “The quality of my life is proportionate to the quality of my relationships.” I am going to keep working on making these 12 phrases a part of me....like Sam.


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