Excellence Alliance Inc.
January 14, 2005
“Customer Service Excellence”
Mark Matteson, Presenter

12 evaluations were filled out.  70 are the highest possible cumulative score with the 1 through 4 rating system:   

        4 = Excellent  3 = Good  2 = Fair  1 = Poor

Instructors KNOWLEDGE?  20/20

Instructors ORGANIZATION? 19/20

Instructors RESPONSIVENESS? 20/20

Instructors DELIVERY? 20/20

Material CONTENT 20/20

How could this workshop be improved?

§        Make it longer

§        I don’t think there would be need to improve, it was fantastic!

§        Mark is a great guy.

§        -0-

§        It could be longer (i.e., 3-days)

§        One-on-one workshop

§        n/a

§        -0-

§        More on internal support development

§        This workshop was perfect (thank you!)

§        Longer!

What was most beneficial?

§        The way Mark delivered the message

§        Listen closely (Active Listening Skills)

§        I learned how to listen

§        Self-improvement information, the power of the group thinking

§        Bringing the whole group down to earth, making it understandable.  Learning how to listen.

§        Opening your mind

§        Great tools to start to change

§        The exercises as a group

§        Remembering that our associations and our input are key to positive to change

§        ALL the information was beneficial

§        Journals, Goal setting information, 7 Steps to Customer Service

What was least beneficial?

§        -0-

§        -0-

§        N/A

§        Nothing

§        -0-

§        Bad Magic Markers

§        Lunch

§        Time Frame (weekends)

§        -0-

§        -0-

§        Nothing at all

Would you recommend this workshop to others?

§        Yes!

§        Yes, in a heartbeat

§        Yes

§        Yes

§        Abso-frickin-lutely! (is that a word?)

§        Absolutely

§        Yes

§        Yes

§        Yes

§        Absolutely

§        Yes

Comments and/or testimonials?

§        Mark evokes the thought to plan

§        -0-

§        Mark is the best.  I would recommend having him do more EAI training.

§        -0-

§        Hang on Mark, good luck with your Dad my friend.

§        Freedom from Fear

§        Mark Matteson is great!

§        I loved the “Trunk Monkeys”

§        Excellent Personal Development Strategies

§        Mark has changed the way I think and feel in just 2-days.  That’s unbelievable!

Pinnacle Service Group
Raising the Bar in Organizations Nationwide
Telephone Toll Free 877.672.2001
Fax 425.745.8981
Email mark@mattesonavenue.com
www.mattesonavenue.com